Reduce your team's nonessential workload of:
- Causeless meter rereads
- Unnecessary meter testings
- Excessive payment agreements
- Lengthy high-bill calls
- Unjustified call escalations
drops + watts customer self-service tools make it easy for your customers to predict their utility bills, including electric, natural gas, water, and wastewater.
Having prepared customers means you can direct your energy and resources to focus on critical utility operations, hurricane preparedness, onboarding new customers, and supporting busy CSRs.